Refund & cancellation policy
Draft — highlighted details are still to be filled in and the text reviewed by a lawyer before launch.
This covers plan fees paid to pocketshelf. Orders that customers place with a shop are between the customer and that shop.
1. Free trial
The 7-day trial is free and needs no card. It ends on its own without charging you. You pay only if you choose a paid plan.
2. Cancelling a plan
We never charge automatically, so to cancel you simply don't renew, or tell us on WhatsApp or by email. Your shop keeps working until the end of the period you already paid for.
3. When we refund
- Paid twice or charged without your permission: full refund once we confirm it.
- The service didn't work: if a fault on our side kept your shop from working for more than 3 days in a row and support couldn't fix it, we refund the unused part of that period.
- Otherwise: plan fees are paid in advance and are not refunded for the remaining days of a monthly, quarterly or yearly period after you cancel.
4. How to ask
Write to support@pocketshelf.in or WhatsApp +917904006603 within 30 days of the payment with your registered mobile number, the payment reference (UTR) and the reason. We reply within 7 working days. Approved refunds go back to the original payment method within 7 working days after that.
5. WhatsApp message fees
Fees for WhatsApp messages are charged by Meta and follow Meta's own refund rules.
6. Orders from shops
If you bought from a shop on WhatsApp or its store page, the shop's own return and refund policy applies — it is shown on the shop page and the invoice — and the money went straight to the shop. Contact the shop first. If it does not respond, write to support@pocketshelf.in and we will follow up with the shop.